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Fine Collections

Customer Services

Thank you for visiting our website, we hope it has been a very enjoyable experience. Here are the answers to some frequently asked questions

How can I contact Amalgam Fine Collection?

If you have any questions or comments then please do not hesitate to contact us:

email: sales@amalgamcollection.com
telephone: +44 (0) 1243 527300
facsimile: +44 (0) 1243 531331

Amalgam Fine Collection
41 / 42 Southgate
West Sussex
PO19 1ET

Our office hours are Monday to Friday (excluding public holidays) 9.00am to 5.30pm
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How do I make a purchase?

You can order and pay for items online up to a value of 500 using any major credit or debit card through the PayPal service for secure online card processing. For items over a value of 500 contact us by phone or email so that we can arrange payment by credit card, cheque or direct bank transfer before the goods are shipped.

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How do I know if products are in stock?

Unless otherwise shown an item is in stock and available for dispatch. If an item is shown as not in stock you have the option to reserve it in which case a back order payment will be required. A date will be shown when the product is expected to be available. If the item is not available on the expected date we will contact you to advise you of alternative products or offer you a refund.

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Can I pre-order Limted Edition items to reserve a piece in advance of it being available?

Yes some of our limited edition models are available for pre-order while we are building them. These items are clearly stated as available for pre-order, along with an estimated date that they will be finished. You have the option of making a deposit payment of 10% to secure one of the edition. When the model is available we will contact you to arrange payment of the outstanding balance prior to delivery.

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How do you send my goods?

We use a range of courier delivery companies to deliver our goods worldwide, mostly UPS with a guaranteed next day delivery to most parts of the world. All goods are fully insured and very carefully packed to reduce the possibility of damage. Please do allow 28 days for delivery.

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What do I do if the goods arrive damaged?

Contact us as soon as possible so that we can arrange to return the goods and replace them or refund you.

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Can I request a particular time and date for delivery?

If you place your order by phone or email we will make every effort to accommodate your special requirements with regard to the date of delivery but we cannot say what time of day the delivery will be made. Our couriers normally deliver from Monday to Friday 9.00 to 17.00 excluding public holidays.

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What happens if I am at work when the courier company tries to deliver?

They will leave you a card to let you know they.ve been, with a contact and reference number for you to call them and arrange an alternative delivery address, or another day for delivery.

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Do all prices include VAT?

We sell in three currencies:

- UK Pounds Sterling ()
- Euros (.)
- US Dollars ($)

Pounds Sterling and Euro prices are shown both inclusive and exclusive of VAT.
VAT will be applied to deliveries within the EU at the check out stage. Deliveries outside the EU will not be charged VAT but may be subject to import duty or local taxes at the point of delivery.

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How much does shipping cost?

For all items over 500 ordered by phone or email

For 1/8 Scale Cars - UPS Service
UK: 55
Europe: 95
North America: 150
Middle East: 260
Rest of World: Please contact us for a quotation for your destination.

For Full-size Steering Wheels - UPS Service
UK: 55
Europe / North and South America: 100
Rest of the World: 120

For all items up to a value of 500 and bought online - Royal Mail Recorded Delivery

For a value up to 100:
UK: 3.95
Europe: 9.95
Rest of World: 14.95

For a value from 100 to 200:
UK: 5.95
Europe: 11.95
Rest of World: 16.95

For a value from 200 to 300:
UK: 6.95
Europe: 12.95
Rest of World: 17.95

For a value from 300 to 400:
UK: 7.95
Europe: 13.95
Rest of World: 18.95

For a value from 400 to 500:
UK: 8.95
Europe: 14.95
Rest of World: 19.95

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The F138 China GP at 1:8 scale

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Replica F1 Steering Wheels - Click Here
Amalgam Fine Collection 41 / 42 Southgate Chichester West Sussex PO19 1ET
Phone : +44 (0) 1243 527300   Email : sales@amalgamcollection.com
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